Run the whole mall from one system
Leasing, turnover rent, service charges, collections, accounting and mall operations, with a portal for every retailer. Arabic and English, built for the GCC, Egypt and Jordan.
Outcomes
Fewer systems. Fewer spreadsheets. A cleaner close.
Most centres run leases in one system, sales in a spreadsheet and retailer requests in e-mail. Mercato puts them in one place, posting to one ledger.
Rent, turnover rent, service charges, the marketing fund and cheques post to one general ledger, with VAT on every line.
Retailers declare sales, download statements, request permits and report repairs in their own portal.
The turnover-rent and service-charge true-ups run from numbers that are already in the system.
Dashboards, scheduled reports and Ask Mercato, in Arabic or English, on your live data.
By team
Built for every team in the centre
Leasing
From the first enquiry to the signed lease and every renewal after it, with retail terms modelled properly.
Leasing features →Pipeline to lease
Enquiries, viewings and offers in one pipeline; an accepted offer becomes the lease without re-keying.
Retail lease terms
Stepped base rent, rent-free months, turnover rent, service charge, marketing levy, key money, exclusivity and radius clauses.
Specialty leasing
Short-term licences for kiosks, pop-ups and promotional spaces, alongside the main lease book.
Renewals
A renewals board for every lease nearing expiry, with reminders, proposed terms and the decision on record.
Security instruments
Bank guarantees, letters of credit, corporate guarantees and cash deposits, with alerts at 90, 60 and 30 days before expiry.
Rate cards and floor plans
Asking rent by space type, floor and zone, and a leasing plan coloured by status, expiry, trade or rent, in 2D or 3D.
Finance and recovery
Bill what the lease says, collect it the way the region pays, and recover every dirham of shared cost.
Finance features →Turnover rent
Monthly or quarterly declarations, natural and artificial breakpoints, the greater of base or percentage, audit flags and the annual true-up.
Service-charge recovery
Recovery pools with budgets and allocation rules, estimates billed on account and a year-end reconciliation to actual cost.
Marketing fund
Levies billed with the rent, campaign spend tagged to the fund and a fund statement for retailers.
Cheques and receipts
Post-dated cheques from receipt to clearance, a deposit planner, bounces with return fees, receipts and a cash safe.
Arrears
A worklist ranked by risk, reminders in the retailer's language and every follow-up on record.
Accounting and VAT
Double-entry general ledger, bank reconciliation, VAT returns by country, and ZATCA and ETA e-invoicing.
Operations
Keep the building safe, staffed and open, and keep a record of everything that happened in it.
Operations features →Work orders and PPM
Repair requests to closed jobs, an asset register with planned maintenance, and FM contracts with service levels.
Permits and deliveries
Permits to work, after-hours access and delivery-bay bookings, checked in at the gate.
Incidents and violations
An HSE incident register with actions, and handbook breaches that can be disputed, invoiced or waived.
Fit-out
From handover to opening: drawings, contractor, permits, deposit, inspection and snags.
Procurement
Requisitions, approved purchase orders, goods receipt, supplier invoices and payment runs, with stores per mall.
Guest services
Shop & Drop bag handling, kids play areas, lost and found, and information-desk kiosks.
Marketing and retailers
Talk to retailers in one place, and get to know the visitors who choose to be known.
Retailer features →Retailer portal
Sales declarations, statements, circulars, permits and repairs, for every retailer's team.
Circulars and broadcasts
Notices with acknowledgement tracking, and an emergency broadcast that reaches every store.
Visitor marketing
Visitor profiles from POS receipts and guest Wi-Fi sign-in, only with consent, and campaigns to those who opted in.
Information desk
Bilingual directory kiosks with facilities and step-by-step walking routes across floors.
Insights and AI
Every number on screen comes from the ledger and the lease, so the report and the books always agree.
Analytics features →Retail analytics
Occupancy, retailer sales, footfall, tenant mix, tenant health, occupancy cost ratio and WALE.
Reports, delivered
Rent rolls, arrears, VAT and security registers in Excel or PDF, scheduled to arrive by e-mail.
Ask Mercato
Ask in Arabic or English and get an answer from your own records, with the rows and links behind it.
Safe by design
The assistant is read-only and sees only what the user is allowed to see.
AI at the core
AI that works on the data Mercato already keeps
Built into the platform, scoped to each user's permissions, and read-only wherever it touches your records.
Ask Mercato
Questions in Arabic or English, typed or spoken, answered from your records with links to each one.
Learn more →Brief, match and draft
A morning brief per user, waiting-list matches, pre-lease checks and incidents drafted from WhatsApp.
Learn more →Private by design
Role-scoped answers, private conversations, and customer data that is never used to train models.
Learn more →Retailer portal
A portal your retailers will actually use
Each retailer gets its own sign-in, in Arabic or English, on desktop or phone. You choose which sections each retailer sees.
- Declare monthly sales, with gross, exclusions and net, ready for turnover rent.
- See what is due and how to pay, and download statements and receipts.
- Request permits and deliveries, and report repairs, then rate the job.
- Read circulars and ask the mall, with every thread kept on record.
- Upload certificates and respond to notices before the deadline.
Integrations
Connects to what the centre already runs
POS sales feed
Tills and POS aggregators post sales to a REST API with scoped keys; accepted sales roll into turnover rent.
Guest Wi-Fi
A vendor-neutral captive portal and presence webhook, with notes for Cisco Meraki, Ruckus and UniFi.
Bank statements
Import statement files and match them to receipts and cheques automatically, then confirm the rest by hand.
Approved WhatsApp Business templates and a two-way inbox for retailer and visitor messages.
E-mail and SMS
Statements, reminders and circulars by e-mail and SMS, in each recipient's language.
API, SSO and MCP
A REST API with per-key scopes, single sign-on through OpenID Connect, and an MCP server for your own AI tools.
Help centre
Answers inside the product
Step-by-step guides for every team, from signing in to filing a VAT return, written around the screens your people actually use, in Arabic and English.
Security and compliance
Your retailers' data, kept where it belongs
Mercato runs as its own deployment with its own database. Inside it, each company's records are isolated by the database itself, not just by the application.
How we protect your data- Row-level security in PostgreSQL on every company-owned table.
- Two-factor sign-in and passkeys, with company-wide MFA and session policies.
- Roles, permissions and property access, down to who may see amounts.
- An audit trail of exports, erasures and every sensitive action.
- Visitor consent on record, with export, erasure and automatic anonymisation.
FAQ
Questions we hear most
What is Mercato?
Mercato is mall and retail-centre management software by ReoSoft. It brings leasing, turnover rent, service-charge recovery, collections, accounting, mall operations and a retailer portal into one bilingual Arabic and English system.
Who is Mercato for?
Owners and operators of shopping malls, community retail centres, souqs and strip centres, from a single centre of a few dozen shops to groups running several malls.
How does Mercato calculate turnover rent?
Retailers declare monthly or quarterly sales in the retailer portal, or the sales arrive from the POS through Mercato's sales API. Mercato applies the lease's breakpoint, natural or artificial, or the greater of base rent and the percentage, flags declarations for audit, and trues the year up when the certified annual figure arrives.
Does Mercato handle service-charge reconciliation?
Yes. Costs are collected in recovery pools with a budget and an allocation basis, retailers are billed estimates on account, and at year end Mercato reconciles the estimates to actual cost and bills or credits the difference.
Is Mercato available in Arabic?
Yes. Every screen, e-mail, statement and PDF is available in Arabic and English, with full right-to-left layout, and each user picks their own language.
Which countries does Mercato support?
The United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Egypt and Jordan, with each country's VAT rate, tax-return layout, ID formats and lease-registration rules.
Can we move from spreadsheets or another system?
Yes. Mercato's migration centre imports your retailers, spaces and leases from Excel or CSV, and our team helps you map and check the data before go-live.
Does Mercato connect to our point-of-sale systems?
Yes. Retailers' tills or a POS aggregator post daily or monthly sales to Mercato's sales API with a scoped key; accepted sales roll up into the period's declaration and the turnover-rent calculation.
Book a Mercato demo
We will walk through your leases, your retailers and your month-end, in Arabic or English.