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Property technology for how the region runs real estate
One platform, six solution areas. Most of it ships today in Mercato; where a capability is offered to specific clients, we say so.
Mall and retail management
Mercato runs shopping malls and retail centres end to end: the lease book, percentage rent, recoveries, collections and the retailers themselves.
- Leasing from enquiry and offer to lease, renewals and specialty leasing for kiosks and pop-ups
- Turnover rent from portal or POS sales declarations, with breakpoints and the annual true-up
- Service-charge recovery and the marketing fund, reconciled at year end
- Floor plans in 2D and 3D, coloured by status, expiry, trade or rent
Property development and sales
For developers selling what they build, the same platform carries the sales side: inventory, buyers, reservations, agreements and handover. We enable it for development clients as part of a tailored engagement.
- Sales pipeline: listings, buyer leads, offers and reservations in one CRM
- Unit inventory by development and phase, with what is available, reserved and sold
- Sale agreements with payment plans, escrow and broker commissions
- Handover of sold units to their buyers, on record
What the platform covers for developers
- Developments, phases and unit inventory
- Sale listings, buyer leads and offers
- Reservations through to sale agreements
- Payment plans and escrow
- Brokers and commissions
- Handovers to buyers
CAFM and facilities
Computer-aided facilities management for the building itself: what breaks, what is due, who is on site and what it costs.
- Work orders from request to closed job, with technicians working their own jobs on mobile
- Planned preventive maintenance on an asset register with expected life and replacement alerts
- Statutory inspections for plant such as lifts and fire systems, with alerts before they fall due
- Service contracts with service levels and scorecards, permits and deliveries, HSE incidents, stores and procurement
Tenant and retailer experience
Everything a retailer needs from the landlord, and everything a visitor notices, in one connected experience.
- Retailer portal for statements, payments, sales declarations, permits, repairs and circulars
- WhatsApp, SMS and e-mail, with a two-way WhatsApp inbox and approved templates
- Guest services: kids play areas, Shop & Drop and information-desk kiosks with walking routes
- Visitor marketing from POS receipts and guest Wi-Fi, with consent
Finance and compliance
Real accounting under every lease, and the region's tax and registration rules as features rather than workarounds.
- General ledger, bank reconciliation and financial statements
- VAT returns by country, with ZATCA and Egypt ETA e-invoicing and a UAE-ready data model
- Post-dated cheques, receipts, arrears and a cash safe that reconciles to the ledger
- Lease registration packs and country profiles for the GCC, Egypt and Jordan
Data, insights and AI
Analytics that agree with the books, delivered on schedule, and an assistant that answers from your own records.
- Retail analytics: occupancy, sales, footfall, tenant health, occupancy cost ratio and WALE
- Scheduled reports in Excel or PDF, delivered by e-mail
- Ask Mercato, the in-app assistant, in Arabic or English
- An MCP server so your own AI agents can use the same read-only tools
Tell us what you operate
A mall, a portfolio of centres or a development pipeline: we will show you the parts of the platform that fit.