Leasing and spaces
Retail leases with every term a mall lease carries, from first enquiry to renewal.
- Lead pipelineEnquiries and prospects by stage, with follow-ups and the source of every lead.
- Offers and heads of termsOffers built from the rate card, sent, approved and turned into the lease.
- Retail lease termsStepped and escalating base rent, rent-free months, key money, exclusivity, radius and opening obligations.
- Spaces and space typesShops, kiosks, anchors, storage and parking, by floor and zone, with GLA.
- Rate cards and asking rentDefault rates by space type, floor and zone, so offers start from the right number.
- Specialty leasingShort-term licences for kiosks, pop-ups and promotional spaces.
- RenewalsA renewals board for leases nearing expiry, with reminders and the decision on record.
- Early terminationEnding a lease early with the settlement worked out: deposits and unused prepaid rent.
- Security instrumentsBank guarantees, letters of credit, corporate guarantees and cash deposits, with expiry alerts at 90, 60 and 30 days.
- Deposits and refundsDeposits held as a liability, carried into the renewal, refunded or applied at the end.
- Lease registrationRegistration packs, fees and reminders for Ejari, Tawtheeq, Ejar and the other registers we support.
- E-signatureOffers and leases signed electronically, with the signed copy stored on the lease.
Turnover rent and sales
Percentage rent that bills itself from declared and POS sales.
- Sales declarationsMonthly or quarterly, from the retailer portal or entered by staff, with gross, exclusions and net.
- POS sales feedA sales API for tills and POS aggregators, with scoped keys and duplicate-safe uploads.
- BreakpointsNatural, artificial or none, and the greater of base rent or the percentage.
- Audit flagsLate, missing and out-of-pattern declarations flagged for review before billing.
- Annual true-upThe certified annual figure reconciled against what was billed during the year.
- Feed healthWhich retailers are reporting, which are late and which periods are closed.
Service charge and marketing fund
Recover shared costs fairly and show retailers where their money went.
- Recovery poolsCost pools with a budget and an allocation basis, with carve-outs for anchors.
- Estimates on accountService charge billed with the rent through the year.
- Year-end reconciliationActual cost against estimates, with balancing charges or credits per retailer.
- Utility rechargeLandlord meters read and recharged to the retailers they serve.
- Marketing fund levyLevies billed with the rent and tracked as a fund.
- Fund statementCampaign spend tagged to the fund and reported back to retailers.
Collections and cash
Built around how retail rent is really paid in the region.
- Post-dated chequesReceived, on hold, sent to bank, cleared, bounced or cancelled, with a full history.
- Deposit plannerThe cheques due for deposit this week, ready to send to the bank.
- Bounces and return feesReturned cheques recorded with the reason and the fee billed automatically.
- ReceiptsBank transfer, cheque, cash and card receipts allocated to invoices.
- Arrears worklistOverdue balances ranked by risk, with reminders and follow-ups.
- Cash safeCash receipts into the safe, out to the bank or petty cash, reconciled to the ledger.
Accounting and tax
A real general ledger underneath every lease, not an export to one.
- General ledgerDouble-entry accounting with a chart of accounts, journals and financial statements.
- Lease accountingInstalments post as they fall due, so the ledger reflects what is actually owed.
- Bank reconciliationStatement import with automatic and manual matching.
- VAT on every lineRent, service charge, turnover rent, marketing levy, parking and recharges.
- VAT returns by countryUAE VAT 201, Saudi, Bahraini and Omani returns, and Egypt's Form 10.
- E-invoicingZATCA Phase 2 in Saudi Arabia and the ETA in Egypt, with an e-invoicing-ready data model for the UAE.
- Multi-mall financeSeveral centres under one company, reported one by one or together.
- Migration centreOpening data imported from Excel or CSV, checked before go-live.
Mall operations
Facilities, safety and compliance for a building that never really closes.
- Work ordersFrom the retailer's repair request to the closed job, rated by the retailer.
- Planned maintenanceAn asset register for mall plant with PPM schedules.
- FM contractsService levels, service rounds and contractor scorecards.
- Permits to workContractor work and after-hours access, requested, approved and tracked.
- DeliveriesDelivery-bay bookings with check-in at the gate.
- IncidentsAn HSE incident register with actions and closure.
- ViolationsHandbook breaches logged, notified, disputed, invoiced or waived.
- Compliance certificatesRetailer certificates with expiry tracking and reminders.
- Fit-outHandover to opening: programme, drawings, contractor, permits, deposit, inspection and snags.
- ProcurementRequisitions, purchase orders with approvals, goods receipt, supplier invoices and payment runs.
- Stores and consumablesA store per mall, with issues by zone that feed the service charge.
- Lost and foundFound items logged, stored and handed back, all on record.
Guest services
The services visitors notice, run from the same system.
- Shop & DropShopping bags taken at the desk, QR bag tags, courier runs and a status page for the visitor.
- Kids play areasCheck-in and check-out by the operator, with a live overview and alerts for the mall.
- Information deskDirectory kiosks with bilingual search, facilities and walking routes across floors.
- Parking and accessParking bays and allocations linked to leases.
Retailer portal and communication
One place for every conversation between the mall and its retailers.
- Portal accessInvite each retailer's users and choose which sections they see.
- Sales declarationsMonthly sales declared in the portal, ready for turnover rent.
- Statements and receiptsWhat is due, how to pay it, and every statement and receipt to download.
- Permits and deliveriesRequested by the retailer, approved by operations.
- RepairsReported by the retailer, tracked to completion and rated.
- CircularsNotices with acknowledgement tracking, and emergency broadcasts.
- Ask the mallQuestion threads between retailers and the management office.
- Notices and certificatesBreach notices answered and certificates uploaded before they expire.
Visitor marketing
Know your visitors, with their permission.
- POS captureA receipt can carry the shopper's details, kept only with consent; otherwise only the spend is kept.
- Guest Wi-Fi sign-inA captive portal with a one-time code by SMS or e-mail, and zone presence from access points.
- Visitor profilesVisits, spend, zones and the consent history behind each profile.
- CampaignsMessages only to visitors who opted in, with an unsubscribe link on every one.
- Visitor analyticsVisitors per day, new and returning, zones and opt-in rate.
- Privacy toolsExport and erasure on request, and automatic anonymisation after the retention period.
Floor plans
The centre as a map, not a list.
- Draw or traceDraw each floor in the app or trace the architect's drawing.
- Linked shapesShapes linked to shops, kiosk pitches and parking bays.
- Leasing planColoured by status, lease expiry, trade category, asking rent or space type.
- 2D and 3D viewsFlat plans for leasing, and a 3D view of the floors together.
- VersionsDraft, published and superseded plans as the centre changes.
- ExportPlans exported for leasing packs and board papers.
Analytics and reports
Numbers that agree with the ledger, delivered where they are needed.
- DashboardsA Today page for each role and portfolio dashboards for management.
- Retail analyticsRetailer sales, footfall, tenant mix and tenant health.
- Leasing metricsOccupancy by GLA, occupancy cost ratio and WALE.
- Standard reportsRent roll, arrears, VAT, security register and more, in Excel or PDF.
- Scheduled deliveryReports e-mailed on a schedule to the people who need them.
- Bilingual outputReports and documents in Arabic, English or both.
Ask Mercato
An assistant that answers from your own records. Available as an add-on.
- Questions in Arabic or EnglishTyped or spoken, answered in the same language.
- Answers with evidenceA table of the real rows behind the answer, with links to open them.
- Read-onlyThe assistant can look things up; it cannot change anything.
- Permission-awareIt sees only what the user may see, and hides amounts from users without money access.
- Morning briefA short daily summary of what needs attention.
- Private conversationsEach user's conversations are their own and can be deleted.
Integrations and data
Open where it should be, closed where it must be.
- REST APIAPI keys with per-key scopes, for sales feeds and your own systems.
- MCP serverConnect your own AI tools to the same read-only catalogue the assistant uses.
- WhatsApp BusinessApproved templates and a two-way inbox through the WhatsApp Cloud API.
- E-mail and SMSStatements, reminders and campaigns by e-mail and SMS.
- Guest Wi-FiA vendor-neutral captive portal and presence webhook.
- Bank statementsStatement files imported and matched to receipts.
Platform and security
The controls an enterprise expects. Read more about security.
- Roles and permissionsReady-made roles for each mall job, adjustable per company.
- Property accessUsers see only the centres they are assigned to.
- Two-factor and passkeysAuthenticator codes, backup codes and passkeys, with a company MFA policy.
- Single sign-onSign in with your company identity provider through OpenID Connect.
- Session controlsIdle timeout, concurrent sessions, password history and expiry, set per company.
- Audit trailSensitive actions recorded with who, what and when.
- Arabic and EnglishEach user chooses a language; Arabic is fully right-to-left.
- Country profilesUAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Egypt and Jordan.
See it on your own centre
Bring a lease, a service-charge budget and a month of sales. We will show you how Mercato handles them.